Curious leader with AWS Cloud interest for CCI Europe in Aarhus, Denmark

Are you a passionate leader, who thrives with responsibility and objectives in a global setting? Can you improve and ensure high quality in the delivery of cloud infrastructure and operations with a team of highly competent people? Then you may be the technically proficient leader we are looking for. Join our Aarhus-based team in a key role with a focus on leading, planning, and executing operational activities.


The role as Head of Global Support and Operations

As the Head of Global Support & Operations, you will be responsible for overseeing the day-to-day operational priorities and ensure long term stability and success for a growing number of customers hosted in our AWS cloud infrastructure. You will be in the lead of an international competence pool of DevOps and Operations staff, including assistance to Development, Support and Professional Services whenever needed.

With reference to the CTO, you will receive reporting from around 10 employees in the offices in Aarhus, Dhaka and Oslo. 

Quality is ensured by means of frequent post-mortem review meetings for root cause analysis as well as process management meetings. You will continuously review the quality of the CCI support practices by overseeing established processes and assess the output and effectiveness of incident management and response. Assessment and analysis of AWS cost structures are essential to create a more efficient use of our cloud services.

A key factor to success, in this position, is to establish and maintain frequent dialog with product owners, system architects and managers to develop and continuously improve operational services, as well as ensuring processes and procedures remain aligned. To have a keen eye on operational activities related to cloud services and automating these to ensure cost effectiveness is critical in order to gain satisfactory results as Head of Global Support and Operations.

 

Responsibilities include:

  • Proactively identifying and leading the development and improvement of services and processes – set the direction
  • Mentor, train and inspire team members to maintain a healthy and high-performance team environment
  • Provide input and participate in negotiating rates, maintaining SLAs and pricing of services
  • P&L responsibility
  • Conduct daily status meetings with the Operations & DevOps teams
  • Conduct incident post-mortems and follow-ups
  • Occasional participation in customer meetings concerning questions about the operation of the solution

 

Your qualifications & experience
You are a team player with the ability to manage and motivate a team in a fast-paced environment, and you have:

  • 2-4 years of experience managing an Operations and DevOps Department
  • 2-4 years of experience in software development management and/or software project management
  • A relevant education within the field of IT, maybe you have a M.Sc. in Computer Science/Engineering or equivalent.

 

CCI is offering
A challenging position where you as a leader are offered an inspiring and motivating work environment with excellent opportunities for professional and personal development, especially into the field of cloud.

Your salary packaging will match your qualifications and the requirements of the job consisting of fixed salary, pension and other perks.

 

Apply as soon as possible
CCI is collaborating with the recruiting company WolterJohannsen for this position. If you wish to apply, please upload your CV along with a short application in English. External consultant, Nicholai Johannsen, will be happy to answer any questions you may have regarding the position on phone number +45 30 36 49 51 or e-mail nj@wolterjohannsen.dk.